Shipping policy

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Shipping in Canada

Orders will generally ship within thirty-six (36) hours after the time of purchase. In some cases, shipping could take up to 14 days for production if the item must be created (this will be clearly indicated in the item description affected by this production delay). Your order will be shipped via Canada Post Expedited service. Orders placed on Friday, Saturday or Sunday will be prepared on the following Monday & shipped within thirty-six (36) hours.

Please not that we do not ship any orders on Saturdays, Sundays and on holidays.

Shipping outside Canada

Distribution CYM inc. has its warehouse in Canada.

Shipping times for international orders vary by country. Distribution CYM inc. cannot guarantee delivery dates on orders outside of Canada. To obtain the best estimate, please queue up your cart, and enter your exact address. You will have multiple shipping speed options to choose from. Please allow two (2) business days for processing time before the shipping "transit" time begins.

All international orders must be placed online. All duties and fees related to customs are the responsibility of the purchaser. Distribution CYM inc. does not pay for duties owed; those will be charged by customs when arriving in your country.

If you encounter any problems with your order, just message us at support@shopzenstone.com.